Terms and Conditions

About KPS

The RTO, KPS & Associates Pty Ltd (referred to herein as KPS), is committed to delivering fair, reasonable, ethical and transparent dealings in all of its undertakings, including:

  • Client information
  • Confidentiality
  • Complaints and appeals
  • Fee structure
  • Guarantee
  • Corporate policy
  • Training standards
  • Marketing
  • Access and equity
  • WHS / OHS

Enrolment into a Qualification or course with KPS is subject to the terms, conditions and policies outlined in our pre-enrolment information and as detailed below.

KPS is an Equal Opportunity Organisation providing Nationally Recognised Training as an NVR RTO under the Australian Skills Quality Authority (ASQA). KPS policy dictates strict adherence to relevant State and Federal legislation relating to safety, industrial relations, access, and equity. All Nationally Recognised Training courses/qualifications will be delivered in line with the standards set by the Australian Skills Quality Authority and relevant Federal, State, and Territory authorities. All KPS Employees are expected to promote and adhere to KPS standards, policies, and procedures.

Nature of guarantee

KPS is dedicated to ensuring that once learners have started studying their chosen qualification or course, they will be committed to providing the highest quality of training and assessment as outlined to the learner. This Nature of Guarantee applies if KPS becomes insolvent, has a course removed from scope by the regulator, or is otherwise legitimately unable to complete delivery of a course.

Should the above occur, KPS is no longer able to provide the training and assessment services as initially agreed upon. KPS will arrange for the approved training and assessment to be completed through another RTO (No fees will be incurred). Before the transfer, learners will be formally notified of the arrangements, including any applicable refunds of fees.

Contract arrangement

Before you complete and sign the KPS enrolment form, please be sure that you have read these Terms and Conditions along with the KPS Student Handbook and understand the content. If you do not understand anything, it is your responsibility to ask for clarification. By completing and submitting the KPS enrolment form, you acknowledge that you have read the KPS Terms and Conditions and KPS Student Handbook and will abide by the information.

When a learner accepts a place offered by KPS and the fees are paid, a binding contract is created between the learner and KPS, regardless of whether a third party is paying for the course fees (e.g., employer, partner). Notification of cancellation/withdrawal from Unit/s of Competency or Qualifications must be made in writing to KPS. Please refer to the Fee Structure and Payment Schedule below for more details regarding the KPS cancellation policy.

Conditions of enrolment

When a potential student completes the KPS enrolment process and submits the online form, the initial deposit for their chosen course will be immediately deducted from their nominated card.

This application for enrolment does not guarantee a position in a KPS course and is subject to acceptance by KPS staff. If, for any reason, the potential student is not offered a position in a KPS course, the initial deposit paid upon application will be refunded by KPS in full.

If their application is accepted, they must agree to abide by the guidelines of KPS as outlined in the student information booklet provided upon acceptance. If they elect not to comply with these guidelines upon receiving the booklet, they can advise KPS in writing of this fact, stating which guideline they will refuse to abide by. In such cases, KPS will refund the initial deposit paid upon application in full. KPS agrees to provide access to available enrolment positions for all individuals who possess the relevant skills, experience, and ability to satisfactorily meet the enrolment requirements for behaviour, safety, course/qualification prerequisites, payment of fees, and the observance of KPS policies.

KPS may seek to terminate the enrolment of a learner if they:

  • Are abusive, aggressive, or insulting towards KPS Employees or other learners;
  • Do not comply with the confidentiality rights of other persons;
  • Commit an offence under the law while in the training environment or at a workplace, breach safe work practice, or otherwise act in a manner detrimental to the well-being of KPS, other learners or persons, or themselves;
  • Have provided false or misleading information;
  • Have performed acts of plagiarism;
  • Have not accurately or honestly disclosed all information relevant to their enrolment and participation in the training with KPS, including relevant matters relating to health, work history, skills and experience, criminal conviction (where appropriate), etc..
  • Fail to attend training sessions to a minimum level set for competence;
  • Fail or refuse to undertake assessment activities as required by KPS delivery requirements;
  • Do not comply with proper safety procedures, including wearing appropriate clothing and PPE for a given workplace when training occurs in an on-the-job or simulated workplace situation.

NOTE: KPS staff will not tolerate abuse, raised voices, threats, or aggressive behaviour from learners. If this occurs, KPS staff will inform the learner in writing that the matter is being referred to the General Manager. Where a learner’s behaviour breaches the KPS code of conduct, the learner’s enrolment with KPS may be terminated. Where a learner’s enrolment is terminated due to violating the code of conduct, there will be no refund.

Where a Qualification or Statement of Attainment has been attained through plagiarism, submission of fraudulent documentation or any other non-authentic manner, KPS has the right to revoke all relevant certification documentation.

Disciplinary procedures

Where learners are in breach of KPS policy, State or Territory legislation, are disruptive, rude, unsafe, or fail to meet acceptable standards of good behaviour, KPS may address the situation. Depending on the nature and severity of the problem, KPS may choose to resolve the issue through mediation, which will be documented in the learner’s files. Written copies and outcomes will be provided to the learner. Where the problem is more serious or cannot be resolved amicably, KPS may seek to apply sanctions, suspension, or expulsion to the learner, or, where relevant, refer the matter to more appropriate authorities or authorised bodies. All actions will be recorded, and written outcomes will be supplied to the learner(s) involved.

Fee structure

All fees will be competitive compared to others in the marketplace and may be varied or discounted at the discretion of KPS to assist individuals, secure corporate contracts or comply with the requirements of Commonwealth or State/Territory Government contracts. In programs funded by Government Authorities, client charges will be determined by the terms of the Government Contract.

The cost of a course depends on the delivery and assessment methods used. A separate cost guide may be attached to this information or can be found on our website. Qualifications will not be issued until full payment has been made.

Fees paid in advance

KPS will ensure that fees paid before course delivery shall be protected and may not be drawn upon until delivery has commenced.

Payment schedule, fees for courses costing over $1,500

Registered Training Organisations (RTOs) are required to adhere to a strict regimen that specifies how they can collect learner fees. These prescribed conditions determine the amounts and frequencies of payment. The approved option KPS has agreed to undertake is:

Face-to-face and blended courses

  • Stage 1 – At enrolment, the learner pays a maximum of $1500 unless another pay-as-you-go option is entered into between KPS and the learner.
  • Stage 2 – 30 days after course commencement, the learner pays the remaining course fee up to a maximum of $1500.

For self-paced distance learners

  • Option 1 – At enrolment, the learner pays up to a maximum of $1500 and pays the remaining course fee the following month.
  • Option 2 – At enrolment, the learner pays a 1/3 deposit of the total course fee and pays the remaining course fees across two equal monthly payments.
  • Option 3 – At enrolment, the learner pays a 1/6 deposit of the total course fee and pays the remaining course fees across five equal monthly payments.
  • Option 4 – At enrolment, the learner pays a 1/12 deposit of the total course fee and pays the remaining course fees across eleven equal monthly payments.

By negotiating with students, KPS can spread payments over a longer period, reducing the monthly payments. No extra costs are charged for more extended payment plans. Qualifications will not be issued until all fees owing are paid in full. KPS endorses this fee payment system as it protects learners from potential fee loss and encourages sound financial management from RTOs. For all courses delivered by KPS where the total cost is less than $1,500, payment may be made in full or through an agreed-upon payment plan (1/3, 1/6, or 1/12 payment plan, as per our terms and conditions).

Payment plan

As of 15 December 2011 and in accordance with VET Standards, the option of paying in full for courses is no longer available. KPS offers payment plan options to help students manage their course fees. Students must be aware that they are liable for fulfilling their payment plan after the course commencement date, regardless of whether they continue their studies to complete the course. This is because the training management system, which includes all course resources, is open to students on the course commencement date. Students electing to participate in payment plans must ensure that the funds are available for withdrawal on the nominated deduction dates. Fees may apply for declined payments.

In the instance of a declined payment, access to the KPS course management system will be suspended until the outstanding amount is paid. Students may negotiate alternative payment plan options with KPS, but approval is subject to management discretion. In the instance of financial difficulty, students should advise KPS immediately to arrange alternative payment options. KPS offers a payment plan option for students’ convenience, but it does not entirely reduce their liability to meet the course fees.

Refund and cancellation policy

You have a right to cancel the enrolment within 10 business days from and including the day after your enrolment is accepted. A request to cancel your enrollment must be provided in writing, in accordance with the KPS Cancellation and Refund Policy, which can be found in the KPS Student Handbook or on our website at https://www.kpstraining.edu.au/cancellation-and-refunds-policy/. After the 10-day cooling-off period has expired, the following conditions, cancellations, and transfers table applies. For face-to-face and blended programs, the refund policy explains that no refund of fees will be made after the course commencement date. Additionally, the refund policy states that no refund is available after learners and assessment resources have been accessed by self-paced distance learners. Finally, refunds will not be payable because the industry provider of the vocational outcome has changed their education entry requirements.

Course cancellation (initiated by learner)

Should a student cancel their enrolment with KPS, the conditions outlined in the cancellations and transfers table below will apply regarding a refund of fees paid. Notification for cancellation of enrolment in a course with KPS must be given in writing. Contact us via our website or through an internal message in the KPS student management system. All cancellation requests will be processed within four weeks, and any resulting refund will be paid within one week of the claim being agreed upon. However, KPS reserves the right to offer a refund or a proportional refund in circumstances it believes are warranted. See the Cancellations and Transfers Table for details.

Course cancellation (initiated by KPS)

Should a course be cancelled or discontinued by KPS or become unavailable for delivery or assessment, learners will be entitled to receive a full refund or transfer to another KPS course. In this instance, if the student desires to take an alternative course offered by KPS, the fees paid will be fully transferable to that course. Where a learner opts to transfer to another course, the options detailed in the Cancellations and Transfers Table apply. If a course for which the student has sought enrolment is unavailable or no acceptable alternative course is available, all fees paid are fully refundable. KPS will endeavour to notify learners of any cancellation 14 days before the scheduled commencement date. KPS will not be responsible for any additional costs incurred due to cancellation or postponement.

IMPORTANT: KPS does not place courses on hold/freeze under any circumstances. Refer to the details below regarding extension provisions should the enrolment require additional time.

Cancellations and transfer table

Request to Cancel / Withdraw / Transfer – Face to Face learners (Full, Intensive and Blended delivery modes)

NOTE: KPS is required to give 14 days’ notice to venues for any changes in attendance numbers or for cancellation of a course. Therefore, all learners must provide 15 days’ notice before course commencement of intention to cancel or transfer course attendance, as shown below. No refunds will be given for cancellations or discontinuations made after the course commencement date or after exclusion due to unsatisfactory attendance or behaviour.

  • No show on first or subsequent days of the course, failure to give notice of cancellation, withdrawal or transfer before course commencement – No refund available – transfer to another course will be offered.
  • Notice of cancellation, withdrawal or transfer less than fifteen (15) calendar days before course commencement – No refund available – transfer to another course will be offered.
  • Provides required notice of desire to cancel, withdraw or transfer course (15 days or more before course commencement) – Deposit will be reimbursed in full minus a $100 enrolment administration fee.

Request to Cancel / Withdraw / Transfer – Self-Paced learners

NOTE: For self-paced learners, commencement is established once the KPS training management system user and login are issued and enrolment is activated.

  • Request to cancel course pre-commencement – Deposit will be reimbursed in full minus a $100 enrolment administration fee.
  • Request to cancel course post-commencement – KPS offers a 10-day cooling-off period for self-paced distance learners. If a request to cancel the course post-commencement is made within the cooling-off period, the deposit and fees paid to date will be reimbursed in full minus a $100 enrolment administration fee. The cooling-off period is voided if the learner and assessment resources are accessed via the training management system before the 10-day cooling-off period lapses.
  • Request to upgrade to face-to-face delivery mode – Difference in course fees payable by learner if applicable.
  • Request to change to a lower or higher-level qualification – $100 administration fee will be charged to transfer, plus any difference in fees payable or refundable.

The $100 enrolment administration fee is non-refundable in all instances. No cancellations or discontinuations will be refunded after the 10-day cooling-off period or after exclusion for unsatisfactory attendance or behaviour.

Extenuating Circumstances

*Individual cases of extenuating circumstances will be considered on a case-by-case basis. Extenuating circumstances may include, but not be limited to:

  1. Sickness or death in an immediate family;
  2. Individual medical circumstance.

NOTE: A medical certificate or other equivalent documentation must be provided as evidence.

Privacy policy

In January 2014, the way individual information is handled in Australia changed with the implementation of the new Australian Privacy Principles. KPS is dedicated to safely storing all student, staff and client records. KPS does not disclose participant details to other organisations, except for AVETMISS reporting purposes as required by the National Regulator, ASQA. The information collected through the KPS website or the KPS enrolment form is used for processing enrolments, collecting information for AVETMISS reporting, creating and maintaining learner records, keeping learners informed of upcoming specials and courses, and assisting KPS in improving its services.

KPS may seek verification directly from the source of documentation that students have provided to support their enrolment application or any applications for credit transfer and recognition of prior learning. KPS may also provide collected information, with student approval only, to their employer (where applicable).

Students may be contacted by the national VET Regulator, ASQA (Australian Skills Quality Authority), to gather feedback on KPS’s performance as an RTO. This contact may be facilitated through KPS and may involve completing an online survey or other feedback methods as required. KPS will not provide student details to any other parties without obtaining the student’s prior written consent. Students have the right to access their personal information, which KPS holds about them, subject to exceptions in relevant privacy legislations.

KPS will not disclose the personal details of its employees, learners/Contractors, or Associates, except as they expressly permit, or if necessary to meet legislative or compliance standards set by regulatory authorities or other persons empowered under the law.

Details of our privacy policy are available on our website at https://www.kpstraining.edu.au/privacy-policy-and-collection-statement/

Course change

There are timelines within which students may change their enrolled course to an alternative course with KPS. Except in the instance of KPS cancelling or discontinuing a course, the following policy applies to course changes.

All students with KPS have the option to change their enrolled course to any other course offered by KPS. Any change from a course at one level to a course at a different level or the same level can occur without any cost within the first four weeks after the course commencement date. After this time, a $100 transfer fee will be incurred. Additionally, further costs may be incurred if the initial program has been studied and resources utilised. These costs will be calculated on an individual basis but will not exceed the course fees for the new course being transferred into. Management may waive these fees where applicable.

Any course change from a course at one level to a course at a higher level can occur at any time, incurring the costs that are the difference between the original course price and the higher course price.

Course expiry times

Courses offered by KPS are fully flexible with no due dates for assessments. For all KPS courses, inclusive of Self-Paced, Blended, Part-Time, Intensive and Extended Delivery courses, learners are provided with the following timeframes for completion from the date of enrolment.

The total allocated times for completion of KPS courses are as follows:

  • Accredited short program – 12 months
  • Certificate IV level – 24 months
  • Diploma level – 24 months

Extensions are available for all KPS courses for a maximum of 3 years from the course commencement date. Once this period is exceeded, students will no longer have access to the KPS training management system and will need to re-enrol in their course if it has not been completed and pay all relevant course fees. All requests for extensions must be made in writing to KPS.

NOTE: It is the learner’s responsibility to meet their course completion deadline and make appropriate arrangements. KPS reserves the right to cancel an enrolment without notice (withdraw the learner) if, after the extension period has expired, a learner still has not completed and achieved their qualification. If the qualification has been partially completed, a Statement of Attainment will be issued for the units completed, for which the learner has been deemed competent.

Code of practice

At KPS, we strive to ensure that our standards of quality comply with the VET Quality Framework and the Conditions of Registration. The KPS Code of Practice is available on our website. It has been developed to provide students and clients with a commitment to maintaining high standards in the provision of vocational training, assessment, and other client services.

Eligibility

Individual KPS courses may have prerequisite requirements for direct entry. The particular course information pack provides details about individual classes and their relevant prerequisites. Refer to the KPS website for more information on specific individual courses. Participants must be at least 18 years of age to participate in a course delivered by KPS and meet the other eligibility requirements outlined on our website and in the student handbook.

Computer literacy

KPS courses require a basic level of computer literacy. Learners will need to have access to a computer with a word processor (e.g. Microsoft Word) and access to email and the Internet. Learners will need to have a basic proficiency in:

  • Copy and paste;
  • Accessing information stored on websites and from a USB;
  • Saving, storing and emailing documents;
  • Researching;
  • Working with multiple documents;
  • Sending and receiving emails with attachments;
  • Understanding and application of Microsoft Word and PowerPoint;
  • Specific course requirements as determined by units of Competency.

KPS does not provide these resources, nor do we offer additional support or training for learners experiencing IT or computer technical difficulties. Please contact a KPS Employee if you are unsure about the computer requirements for a specific course.

NOTE: If you do not possess basic computer skills, you should enrol in a computer course before commencing a course with KPS or enrol in Self-Paced delivery to allow you the opportunity to gain the necessary skills required to complete your KPS course at your own pace.

English language requirements

To study at KPS & Associates, students must meet the minimum English language proficiency requirement outlined at the end of this document and in the KPS & Associates course brochures, which are available for download from the KPS & Associates website. All lessons, learning materials, and assessments are conducted in English. These requirements ensure that students are adequately prepared for success in their course. The English Language Equivalencies table at the rear of this document outlines the English language proficiency criteria for enrolment into KPS & Associates qualifications.

If one of the following applies, you do not need to provide evidence of an English test score with your application:

  • You have completed at least five years’ study in one or more of the following countries: Australia, the UK, the USA, Canada, New Zealand, South Africa, or the Republic of Ireland
  • You have completed, in Australia and the English language, Senior Secondary (Year 12) with a minimum grade of C in English, English Extension, or equivalent
  • You have completed, in Australia and the English language, a qualification from the Australian Qualifications Framework at the Certificate IV or higher level.

Learners who do not satisfy one of the above criteria and wish to apply to study a VET course must provide evidence of one of the following:

  • IELTS General test score of 6.0 (or equivalent as outlined at the end of this document) for direct entry into the qualification, or
  • Successful completion of a language, literacy, and numeracy assessment to the target level as required by the Australian Core Skills Framework

Results older than two years are not accepted.
*Acceptable equivalent tests are TOEFL IBT, PTE Academic, Cambridge English Advanced (CAE)

Language, literacy and numeracy support

Language, literacy, and numeracy (LLN) skills are essential to learning success, and KPS will assist and accommodate students with language, literacy, and numeracy difficulties wherever possible. If any student, before their course commencement, feels they may experience difficulty in reading, writing or numeracy, they are encouraged to speak with their trainer.

KPS may assess a learner’s Language, Literacy, and Numeracy (LLN) skills to determine the learner’s likely ability to meet the requirements of the proposed course enrolment. Assessment of these basic skills will be via:

  • Pre-Enrolment Training Review
  • Complete an LLN online assessment
  • Informal assessment of English verbal skills via communications at enrolment time.
  • Appraisal of the learner’s enrolment documentation.
  • ACSF validated assessment process where further assessment is necessary or at the learner’s request.

You must possess adequate literacy and numeracy skills to meet the learning requirements of your program or course. Where a formal LLN test is required as a result of the Pre-Enrolment Training Review or through other methods, KPS will use an online test provided by the Learning Resources Group to gauge your skills against the Australian Core Skills Framework (ACSF) – which describes individual performance in learning, reading, writing, oral communication and numeracy skills, and the Core Skills for Work Development Framework (CSWDF) – which defines a set of knowledge, understandings and non-technical skills such as problem-solving, collaboration, self-management, communication and information technology skills that underpin successful participation in work.

The results of this assessment indicate the level of LLN support you may need to complete training and assessment with KPS. The assessment is usually completed before or during enrolment in an accredited qualification program.

KPS course information and learning materials contain written documentation and, in some cases, numerical calculations. KPS recognises that not all students will have the same level of ability in reading, writing and performing calculations. When an issue is identified by KPS staff or requested by a student, a language, literacy and numeracy assessment will be provided to assess the student’s ability. This process ensures that all students who commence a training program possess the skills required to understand the presented material and complete assessments. KPS will endeavour to assist students with difficulties in language, literacy, or numeracy to accommodate their needs. If a student’s needs exceed the ability of KPS staff to help, the student will be referred to an external support agency, allowing them to acquire the necessary skills to complete the training program.

Students identified as needing LLN support will be provided with extracurricular assistance to develop these skills or find appropriate support services. If you require help with literacy and numeracy, contact support services such as the Reading, Writing Hotline on 1300 655 506 or the Adult Migrant English Program in your state or territory. Client-organised support persons, such as signers and interpreters, are welcome in our classes. We ensure that our training is delivered at a pace that suits the diverse learning styles of each class. We use plain English and explain complex terminology with practical examples throughout our courses. Assessment will be written, but can be taken aurally if requested.

Support and assistance

For the duration of KPS courses, learners will be supported by:

  • Face-to-face sessions (for workshop, blended, intensive and extended delivery models);
  • Telephone or email support: info@kpstraining.edu.au
  • Periodic Review Days; and
  • Optional one-on-one Tutorial (additional cost per hour and special conditions apply).

Learners are encouraged to use the support offered by KPS. Learners experiencing difficulties meeting course requirements due to personal circumstances will be treated with empathy, and every effort will be made to provide the necessary support to help them complete the course. KPS will be flexible in the arrangements for learners with proven, genuine needs. Where it is identified that additional specialist support may be required, KPS will guide learners and refer them to an appropriate individual and organisation that can provide the required assistance. Any services needed outside of KPS will incur additional fees for the respective individual and organisation and will be at the learner’s expense.

Complaints and appeals

KPS takes all complaints, grievances and appeals seriously. As a KPS learner, you have the right to lodge complaints and appeals using the KPS Complaints, Grievances and Appeals process detailed in the Student Handbook.

Legislative requirements

KPS and its Employees and learners will comply with relevant regulations, legislation, standards and other relevant guidelines, including but not limited to:

  • Standards and Conditions of Registration;
  • State and Territory legislation pertaining to training;
  • Australian, state and territory laws governing:
    • Work health and safety
    • Workplace harassment, victimisation and bullying
    • Anti-discrimination, including equal opportunity and racial vilification
    • Disability discrimination
    • Vocational Education and Training
    • Apprenticeships and traineeships

You may view and download these Acts at the Australasian Legal Information Institute (AustLII: www.austlii.edu.au ) website, which provides free online access to Australian Government, State and Territory case law, and legislation.

General

The information provided by KPS was correct at the time of publication but may be subject to change. KPS reserves the right to change course fees, dates, content, and allocated trainers and assessors or methods of delivery at its discretion. KPS reserves the right to video and audio record training delivery and assessment sessions for quality assurance purposes and to support learners.

KPS student handbook

The KPS Student Handbook provides specific information on learner rights and responsibilities, as well as other relevant KPS policies and procedures, including Recognition of Prior Learning (RPL), Access and Equity, and Complaints and Appeals processes. It is each learner’s responsibility to ensure they have read and understood the contents of the KPS Student Handbook before completing the KPS enrolment form. If you have not received a copy of the KPS Student Handbook, please download one from our website or contact KPS on 1300 001 577.