Online orders

After enrolling online, you will receive an email confirmation containing a copy of your student enrolment form. Following this, KPS staff will forward you a welcome email advising your enrolment has been received, and an invoice will be generated. A copy of the KPS client handbook will be attached to this email (a copy is also available for download via the KPS website).

Once the first invoice has been paid and funds have been received by KPS, an account will be created on the KPS training portal, and your login details will be forwarded to you via the KPS training portal. A separate email with joining instructions will then be sent to you advising you on how to navigate the training portal, upload assessments, and access learner material.

Once you have been provided with your login details, all training and assessment materials will be available on your KPS training member portal.

Hard copy product orders

For orders requesting hard copy training materials and for certificates issued for completed studies, all efforts will be made to ship your product to your desired destination across Australia generally within 5 to 10 working days of payment and printing.

Once you have placed and confirmed your order, you will receive a confirmation receipt of payment and an official tax invoice can be emailed to you upon request.

Any unforeseen delays over the period of your order will be advised of.

KPS will endeavour to deliver all orders to completion as promptly as possible.

If, for any reason, we are unable to despatch your order, you will be notified within 3 working days.

Once shipped orders will take 2 – 6 working days via road courier as a guide.

If we are unable to dispatch your order within 10 days, we will endeavour to contact you.

If you have a question or a query regarding your order, call us on 1300 001 577 or email us at info@kpstraining.edu.au.

Shipping

Orders for hard copy training materials will be delivered within Australia subject to Australia Post fees per order. Costs will be advised prior to shipping for client approval.