Refunds

The laws of the Commonwealth of Australia and the State/Territory of your enrolment govern this refund policy.

You have a right to cancel the enrolment within 10 business days from and including the day after your enrolment is accepted. A request to cancel your enrolment must be provided in writing, in accordance with the KPS Cancellation and Refund Policy, which can be found in the KPS Student Handbook or on our website at https://www.kpstraining.edu.au/cancellation-and-refunds-policy/. After the 10-day cooling-off period has expired, the following conditions, cancellations, and transfers table applies.

Provider default

If KPS & Associates (KPS) cancels the course at any stage during the period of enrolment (prior to the beginning of the course), a refund will be provided based on the following:

Should a course be cancelled or discontinued by KPS, or become unavailable for delivery or assessment by KPS, learners will be entitled to receive a full refund or be transferred to another KPS course. In this instance, should the student desire to take an alternative course offered by KPS, the fees paid will be fully transferable to that course. Where a learner opts to transfer to another course, the options detailed in the Cancellations and Transfers Table will apply. If a course for which the student has sought enrolment is unavailable or no acceptable alternative course is available, all fees paid are fully refundable. KPS will endeavour to notify learners 14 days prior to the scheduled commencement date of any cancellation. KPS will NOT be responsible for any other costs incurred through cancellation or postponement.

Cancellation and refund policy

Please refer to the “Cancellation and Refund Policy” policy located in the Student Handbook for a full explanation of our Refunds Policy and refer below

Student withdrawal

All Refunds made by KPS will incur an administration fee of $100. Our Refunds policy is subject to the following conditions:

Request to Cancel / Withdraw / Transfer – Face to Face learners (Full, Intensive and Blended delivery modes)

NOTE: KPS is required to give 14 days’ notice to venues for any changes in attendance numbers or for cancellation of a course. Therefore, all learners must provide 15 days’ notice before course commencement of intention to cancel or transfer course attendance, as shown below. No refunds will be given for cancellations or discontinuations made after the course commencement date or after exclusion due to unsatisfactory attendance or behaviour.

• No show on first or subsequent days of the course, failure to give notice of cancellation, withdrawal or transfer before course commencement – No refund available – transfer to another course will be offered.
• Notice of cancellation, withdrawal or transfer less than fifteen (15) calendar days before course commencement – No refund available – transfer to another course will be offered.
• Provides required notice of desire to cancel, withdraw or transfer course (15 days or more before course commencement) – Deposit will be reimbursed in full minus a $100 enrolment administration fee.

Request to Cancel / Withdraw / Transfer – Self-Paced distance learners

NOTE: For self-paced learners, commencement is established once the KPS training management system user and login are issued and enrolment is activated.

• Request to cancel course pre-commencement – Deposit will be reimbursed in full minus a $100 enrolment administration fee.
• Request to cancel course post-commencement – KPS offers a 10-day cooling-off period for self-paced distance learners. If a request to cancel the course post-commencement is made within the cooling-off period, the deposit and fees paid to date will be reimbursed in full minus a $100 enrolment administration fee. The cooling-off period is voided if the learner and assessment resources are accessed via the training management system before the 10-day cooling-off period lapses.
• Request to upgrade to face-to-face delivery mode – Difference in course fees payable by learner if applicable.
• Request to change to a lower or higher-level qualification – $100 administration fee will be charged to transfer, plus any difference in fees payable or refundable.

The $100 enrolment administration fee is non-refundable in all instances. No cancellations or discontinuations will be refunded after the 10-day cooling-off period or after exclusion for unsatisfactory attendance or behaviour.

Extenuating Circumstances

*Individual cases of extenuating circumstances will be considered on a case-by-case basis.

Extenuating circumstances may include, but not be limited to:

1. Sickness or death in an immediate family;
2. Individual medical circumstance.

NOTE: A medical certificate or other equivalent documentation must be provided as evidence.

You will need to apply for a refund in writing, and the refund will be made by reversing the payment to the same payment process used to pay for enrolment (direct bank transfer, online payment portal or PayPal). This refund will be addressed to the name and address listed on the online enrolment. The above refund policy will also apply when students have been asked to leave the classroom and not re-join for behavioural reasons.

Claiming a refund

The student must provide their notice of withdrawal or cancellation in a signed and dated written letter or completing a KPS Refund Request Form. The claim for a refund must include a reason and must include supporting official documentation of the student’s circumstances for withdrawal/cancellation plus a contact name and telephone number to enable KPS to validate this claim.

The date of Cancellation / Withdrawal is the date the written request is received by KPS Administration staff. A student should apply for a refund as soon as possible after notice of cancellation/withdrawal is submitted.

All refunds will be paid as soon as possible and no later than five working days from an approved cancellation/withdrawal notification, only if the supporting documentation has been validated during this timeframe.